FAQs
What currency are the prices in?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number within 7 days, please contact us.
Refunds, Exchanges, Returns
(NO REFUNDS, EXCHANGE ONLY). Due to manufacturing and shipping costs of our JC7™ line, we offer exchanges only. All sales are final! Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to gather details to ship out your exchange. You must ship it back at your own expense.
Please Note: Packages returned to us must arrive in our warehouse before we issue an exchange.
Can I cancel my order?
Yes you can cancel your order! You must cancel your order before it ships. If the item has already been shipped, unfortunately we only offer exchanges.
I have entered an incorrect shipping address, what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email or contact us.
How long does shipping take?
Shipping times vary as we do ship throughout North America from different fulfillment centers based on your location. The average shipping time is 15 - 25 business days.
I have a question that wasn't answered, can you please help?
Absolutely, please contact us!